Written by Seb Southwick, Tue 10 October 2023
We pride ourselves on only working with best-in-class suppliers, guaranteeing our customers an exceptional experience no matter who they book. As Togather expands, it's vital that our supplier community follows guidelines that reflect our values and embody the behaviours we strive to uphold. Ultimately we want to ensure that everyone has an enjoyable experience, and we will continue to work hard to enforce these guidelines to protect Togather’s reputation and maintain a level of professionalism and quality on the platform.
We have a 3-strike system which we use to enforce the guidelines in a fair and transparent manner. If you violate any of these guidelines, we will write to you and explain why and let you know the number of strikes you have accrued. In the event of repeated or serious violations, we will suspend or permanently remove any supplier from our database entirely at our discretion.
Strike 1 - Warning
Supplier does not provide agreed products or services agreed in the booking
Supplier is unprofessional and or rude to customer and or Togather team members
Supplier arrives late to an event
Supplier leaves an event site in poor condition
Supplier cancels an event with lack of prior notice and without valid reason
Supplier quotes inappropriately or provides misleading information in communication with the customer
Strike 2 - Account suspension
Repetition of any of the above, or any of the above plus a new violation
Supplier fails to attend a booked event without proper or prior communication
Trading without proper or valid documentation
Supplier attempts to or does disintermediate - please refer to our off-platform policy to see what is regarded as disintermediation.
Strike 3 - Account Deactivation
Supplier demonstrates behaviour that incites hatred or violence, discrimination, harassment, trolling or illegal behaviours
Repetitive violations of any of the above
Any account that is suspended will be for a minimum of 2 weeks, and maximum of 3 months. The suspension is based on the severity of the violation. We have additional terms that apply to conduct and behaviour at our Live events, which are detailed in any pitch agreement for any of our Live events.