Togather's Off-Platform Policy
Written by
Bella Jolly
Brand Lead
With 10 years' experience working in brand and content for some of the UK's biggest hospitality brands under her belt, Bella takes ownership of the Togather brand. Bella's passion for the events industry shines through in her work, ensuring the stories of amazing suppliers and unforgettable events are effectively communicated through various mediums such as video, photo and the written word.
Outside of work, she can be found scrolling TikTok or enjoying a spicy margarita.
Published on Tue 2 January 2024
By joining Togather as a Supplier, you agree to abide by our terms and conditions, including our Partner terms which we have the right to enforce at our entire discretion. A core part of our partner terms is keeping all communication and bookings on-platform, and we take any attempts to go off-platform or disintermediate very seriously. In the event of any violations, either singular, repeated or serious violations, we withhold the right to suspend or permanently remove any supplier from our database.
In order to protect our business, customers and other supplier partners, the following behaviours are prohibited:
Taking customers off the platform for bookings
Asking, encouraging or directing customers to move a booking off the Togather platform
Cancelling an existing booking and having customers rebook off the Togather platform
Asking or encouraging customers to book outside of Togather for repeat or future bookings
Publicly sharing private contact information
Asking customers to provide personal contact information prior to the booking being confirmed - this includes soliciting customers for email addresses, phone numbers or other communication methods
Providing private contact details or 3rd party links on any publicly visible area of the site including profiles, quotes, messages and attachments. This includes but is not limited to personal or business websites, Instagram, Facebook, personal emails, phone numbers. All communication must stay on Togather until a booking has been confirmed
Soliciting direct payment or alternative payment methods
Requesting or soliciting direct payment from customers for the full or partial booking value
Requesting or soliciting alternative payment methods to Togather. This includes requesting direct deposits from customers to secure the booking, discounts for booking off-platform, or other financial arrangements that encourage the customer to go off-platform
Providing personal bank details or financial information. All payments for bookings should be made via the Togather platform to protect the safety and security of all parties involved
Quoting inappropriately low value to secure a booking on platform, to then charge additional fees or seek full payment of true booking value off-platform
Soliciting customers for future business at Togather Live events
Approaching or soliciting customers at Togather Live events for future business; (eg. soliciting an event organiser for future/additional work at a Live event such as a festival that Togather manages)
Creating commercial or other agreements at Togather events that would circumvent or impact agreements made between Togather and the event organiser
Exceptions
Once a booking is confirmed, you may ask a customer for their contact details or provide your own contact details to organise any logistics or finalise specific requirements for the event (eg. you request the customer's mobile number in the event of any emergencies on the day of the event, or you are required to provide your email address to gain access to an office building or vetting process).